Quality
CERTIFIED QUALITY
The company has long identified quality management systems as the most effective tools for improving the quality standards of services.
The Quality System is operational in all business processes and monitors not only performance but also the completion times of these processes, demonstrating our commitment to continuous improvement and customer satisfaction.
The efforts of management and all employed human resources aim to increase the transparency and resilience of our organisational structure towards clients, with the goal of making the logic and spirit behind our choices as clear as possible, in the pursuit of common economies and more sustainable business performance.
In summary, we have established clear rules, and we adhere to them.
Our company has certified its Quality Management System according to the International Standard UNI EN ISO 9001 since 2002.
In the pursuit of continuous improvement, the company is constantly seeking new sectors in which to offer its services.
The increase in the importation of medicines, the introduction of new market regulations, the expansion of the European territory, the climatic differences between various countries, but above all, the entry of counterfeit and illegal medicines into the European market, are driving operators to carry out rigorous control over the various stages of transportation.
The transportation of medicines, therefore, is a critical factor, as it directly affects the ability to maintain the quality guaranteed during production throughout the post-production, storage, and distribution (both intermediate and final) phases.
In 2018, the company decided to certify itself with DNV according to EU Guidelines on Good Distribution Practices (GDP) for medicinal products for human use.
HACCP
In compliance with the provisions of Legislative Decree 155/97 and EC Regulation 852/2004 regarding food hygiene, we have drawn up an HACCP PLAN for the identification and constant control of critical points.
Our vehicles are cleaned and sanitised using products in accordance with HACCP standards.
The hygienic conditions of vehicles used for the transport of foodstuffs are systematically monitored through swabs/samples and subsequent microbiological tests.
The travelling personnel are trained and instructed on the procedures to be followed to ensure the hygiene and safety of the products being transported and hold the appropriate qualification certificates.
The cold chain is maintained and controlled with the use of certified and verified thermoregulators, as per current regulations.
The staff are equipped with portable thermometers for monitoring temperatures.
All semi-trailers are equipped with probes for remote controlled temperature monitoring.
PRIVACY
Information on the processing of personal data pursuant to EU Regulation 679/2016 (GDPR)
This information, provided pursuant to Articles 13 and 14 of Regulation (EU) 2016/679, aims to illustrate the purposes and methods by which Trasporti Musolino, as the Data Controller, ensures proper and transparent use, collecting and processing the personal data of employees and collaborators of the companies (Data Subjects) within the framework of the ongoing commercial/contractual relationship (in the capacity of Supplier/Client), as necessary for the provision of the services involved.
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Nature of the data processed.
Trasporti Musolino will process personal, fiscal, and contact details, as well as economic data, which are necessary for carrying out the commercial/contractual relationships, whether ongoing or future. The communication of such data is necessary for the execution of the relationship/contract; without it, it will not be possible to provide services and/or enter into commercial/contractual relationships.
Purpose of processing.
The data will be processed for the following purposes:
a) For the execution of the contract: the data will be processed for the execution of the contract/commercial relationship, to enable efficient management of financial and commercial relationships, for the provision of related services, for performing administrative and operational activities linked to the provided service, and for issuing administrative, accounting, and fiscal documents;
b) For the fulfilment of legal obligations: the data will be processed by the Company for the fulfilment of fiscal and administrative legal obligations connected with the execution of the contract/commercial relationship.
Communication.
The Company may communicate certain data to third parties it uses to perform activities related to the provision of services under the contract. In particular, the data may be communicated to external companies providing sub-supply services, logistical services, administrative services, IT, accounting, and consultancy services, to parties to whom communication is required by law, to public authorities, insurance companies, credit institutions, and financial institutions with which the Company works. These entities may process the data as Data Processors on behalf of the Company or as independent Controllers, in compliance with legal provisions.
Period of processing and retention.
Your data will be processed only for the time necessary to achieve the purposes outlined above.
Below are the main periods of use and data retention with reference to the different purposes of processing:
a) For purposes related to the execution of the contract, the data will be processed for the entire duration of the contract and for as long as obligations or requirements related to the execution of the contract exist, and will be retained for 10 years after this term solely for legal compliance and for the defence of the Company’s rights;
b) For purposes related to the fulfilment of legal obligations, the data will be processed and retained for as long as necessary to comply with such legal obligations.
Methods of processing.
Data processing will be carried out using methods that ensure security and confidentiality and may be carried out not only manually but also using automated tools (both IT and telematic) designed to store, manage, and transmit the data.
Additionally, we inform you that personal data will be processed in compliance with the methods outlined in Article 5 of the GDPR, which stipulates that the data will be:
- Processed lawfully, fairly, and transparently.
- Collected and recorded for specific, legitimate, and clear purposes.
- Accurate and, where necessary, updated.
- Adequate, relevant, and limited to what is necessary for the purposes of processing.
- Processed in a way that ensures adequate security.
Disclosure and sharing.
The data will not be disclosed, meaning that it will not be made available or accessible to indefinite subjects in any manner.
The data may be accessed by authorised employees, as well as external collaborators, who are designated, where necessary, as data processors.
Rights of the data subject.
We inform you that, in accordance with current legislation, you have the following rights:
• To request and obtain information about the existence of your data at the Company, the processing carried out, and to gain access to them (Article 15);
• To request and obtain the rectification, updating, modification, and/or correction of your data (Article 16);
• To request and obtain the deletion (Article 17) and/or restriction of the processing (Article 18) of your data that are not necessary or no longer necessary for the purposes described or after the retention period has expired;
These requests can be directed to the Company through the contact details provided below.
Complaints.
The data subject has the right to lodge a complaint with the Supervisory Authority (Data Protection Authority).
Data Controller.
The Data Controller is: TRASPORTI MUSOLINO S.R.L. - Via Mortara, 62 – 89134 San Gregorio (Reggio Calabria) - Tel. 0965/643063 – Fax 0965/643892 – Email: info@trasportimusolino.it.
DATA PROTECTION OFFICER - DPO - ART 37
Regulation EU 2016/679
Email: amministrazione@trasportimusolino.it
ORGANISATIONAL MODEL 231
TM (Trasporti Musolino) adopted in 2019 an Organisational, Management, and Control Model in accordance with Legislative Decree 231/01 on the administrative liability of companies. This ensures fairness and transparency towards stakeholders, reaffirming the company’s commitment to protecting employees and safeguarding its work activities with the aim of preventing the commission of offences.
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Notification of Adoption of the Model 231
Legislative Decree 231/2001 highlights how each company is directly liable for certain offences committed by individuals in executive positions, employees, and external collaborators, in the course of their business activities to gain an advantage in the company’s interest. These include crimes related to relations with the Public Administration, corporate offences, violations of occupational health and safety and environmental regulations, organised crime, terrorism, cybercrime, crimes against industry and commerce, among others.
TM, to minimise the risk of committing such offences, has established a set of procedures and behavioural rules, including the adoption of a Code of Ethics, the establishment of the Supervisory Board (OdV), and the implementation of a control system with the application of sanctions. The adoption and effective implementation of the Model 231 allow the company to benefit from a clause of exemption from liability should these crimes be verified.
The document representing the Model is dynamic, sensitive to any regulatory or organisational changes, and is shared across the organisation, as its application involves company personnel in all stages, including drafting, risk assessment, implementation, training, and information.
General Section of Model 231
The Code of Ethics is the document in which the principles of fairness, loyalty, integrity, and transparency of behaviours are proposed and established, guiding operations and the conduct of internal and external relations, with the aim of enhancing and enriching the company’s decision-making processes and the orientation of recipient behaviour.
Code of Ethics
TM has appointed a dedicated Supervisory Board (OdV) that monitors and verifies the application of the Model and holds sanctioning power in the event of violations.
Supervisory Board (OdV): Dr Maria Teresa De Carlo – odv@trasportimusolino.it
Whistleblowing
Whistleblowing is the term used to describe a situation in which an individual voluntarily reports illegal acts or irregularities within their company that they have witnessed during the course of their work.
How is Whistleblowing regulated in Italy?
Legislative Decree No. 24 of 10 March 2023 updates Italian regulations on whistleblowing by incorporating Directive (EU) 2019/1937.
Compared to previous regulations, there is now an expansion of entities required to implement tools and procedures for these types of reports, including private companies with fewer than 50 employees that have adopted the Model 231. Additionally, greater protection is introduced for whistleblowers.
What is the aim of the Whistleblowing Regulation?
Beyond being a legal obligation, the management of whistleblowing offers companies the opportunity to minimise risks of misconduct while ensuring the utmost transparency and integrity towards internal and external collaborators.
What can be reported through whistleblowing?
- Administrative, accounting, civil, or criminal misconduct;
- Unlawful conduct under Legislative Decree 231/2001;
- Violations that fall within the scope of EU or national legislation related to the following areas: public procurement - financial services, products, and markets and prevention of money laundering and terrorist financing - product safety and compliance - transport safety - environmental protection - radiation protection and nuclear safety - animal safety, health, and welfare - public health - consumer protection - privacy and data protection - network and information system security.
Who can submit whistleblowing reports?
Employees, consultants, collaborators, former employees, clients, suppliers, interns, and shareholders can submit a written or oral report in accordance with the methods communicated by the company.
What is meant by the protection of the Whistleblower?
The identity of the whistleblower cannot be disclosed to anyone other than those authorised to receive or follow up on the reports, with particular attention to personal data protection in compliance with the GDPR.
Prohibition of Retaliation
Any behaviour, act, or omission, even if attempted or threatened, carried out as a result of a report and/or complaint that causes or may cause unjust harm to the reporting person, either directly or indirectly, such as: dismissal, suspension, demotion, missed promotion, change of duties, transfer, salary reduction, demerit notes, negative references, disciplinary measures, etc.
Whistleblowing Reporting Procedure
The report can be submitted:
- By email to the address odv@trasportimusolino.it;
- In person, by making a statement in person, or by handing the form directly to the designated Reporting Manager, who can be contacted at the email address odv@trasportimusolino.it;
Whistleblowing Reporting Form
Anyone who intends to report illicit situations such as acts of corruption, other crimes against public administration, suspected financial damage or other administrative, accounting, civil, and criminal offences, including illicit conduct relevant under Legislative Decree 231/2001, or violations of organisational and management models they have become aware of, can use the downloadable form.
The report does not concern personal complaints from the reporting individual or requests related to the management of the employment relationship or relations with the supervisor or colleagues, for which reference should be made to the competent personnel service.
The report is exempt from access to administrative documents and the right of generalised civic access as provided by Articles 22 et seq. of Law No. 241 of 7 August 1990 and subsequent amendments.
To report the offence directly to the ANAC: visit the official website of the National Anti-Corruption Authority and complete the reporting form on the dedicated portal.
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